Sales & Customer Service Representative
Hopkinton, MA
Isto Biologics is seeking a Sales & Customer Service Representative in Hopkinton, MA. This position would be in office 5 days a week during training and a hybrid 3 days office/2 days remote schedule after completion of training. Expected training period is 3-6 months.
More About Isto
Duties and Responsibilities
- Respond to all customer calls and email inquiries, providing customers with general product/service information, order fulfillment, preparing quotes, new account set ups, and shipment tracking information
- Function as the first point of customer contact for general inquiries regarding products, machine requests, marketing materials, complaints and technical service/support calls
- Ensure delivery of excellent customer service for the best interest of the customer, applying sound ethics and a service-minded orientation through fast and accurate processing, clear communication, and coordination with other departments to resolve inquiries
- Demonstrate teamwork and collaboration within all levels of management and staff by working closely with sales, marketing, accounting, manufacturing and quality departments
- Interface with shipping to ensure correct and timely delivery to customers, arranging for deliveries and processing product returns
- Interact regularly with field sales team to provide order/shipment status, account contract status, inventory reports/reconciliation, and leads
- Support field sales and coordinate logistics for marketing activities such as tradeshows, conferences, promotional materials, mailings, etc., and source new sales opportunities through inbound lead follow-up
- Educate field sales team in terms of all sales support facets and assist in the implementation of all field sales support related objectives
- Serve as internal sales support for pre-defined territory locations by researching for new accounts, obtaining contact information, and identifying key players while maintaining and expanding your database of prospects
- Identify and assist in implementing process improvement initiatives
- Other duties as needed including, but not limited to data entry, emailing, faxing, and filing
Required Education and Experience
- Strong computer skills, including Microsoft Word, Excel, Outlook and Salesforce.com
- Two to three years of experience in Customer Service support, interacting daily with and supporting a sales organization at all levels preferred
- Associate Degree or equivalent education/experience preferred
Schedule
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Monday to Friday
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Hybrid
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Weekend availability
Benefits
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401(k) + matching
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Health + Dental Insurance
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Paid time off
Interested in applying?
Submit your resume and cover letter to careers@istobiologics.com